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When did you purchase your product? : November2006
Product HP Pavilion dv6357eu Notebook PC
Select a problem area: hardware
What is your serial number (SN): CNF7100CF5
What is your operating system?: Microsoft Windows Vista Home Premium 64
What type and brand of CD/DVD media do you use? PLEOMAX, BASF, SONY
Was the CD/DVD writer drive built into the computer when you purchased it? Yes
If there is an error message, please specify: não liga / turn off ever
Please provide previous troubleshooting steps, or information that can help HP assist you.: Esse problema já ocorreu no segundo mês de uso, a HP do Brasil disse não atender equipamentos estrangeiros, assim minha tia levou a Alemanha onde foi reparado, vindo a apresentar o mesmo defeito pela segunda vez. Gostaria de saber se terei de envia-lo novamente a Alemanha e após me desfazer do equipamento e não adquirir mais nenhum outro produto da marca, incluindo Notebook. / This problem occurred in the second month of use, HP said it did not meet Brazil's foreign equipment, so my aunt led to Germany where it was repaired, coming to present the same ball for the second time. I wonder if I will have to send him back to Germany and after I discard the equipment and not buy any more of the brand product, including Notebook.
Has anything changed since the unit functioned properly (installation of SW, settings, cabling, etc.): Não, mas alguns componentes como o wireless, placa de rede, tela lcd, foram deixando de funcionar até que parou por completo. / No, but some components such as wireless, networking interfaces, lcd screen, were leaving for work until they stopped entirely.

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